Vacancy - Membership Services Manager (Affinity) ( no longer available )

Jan 03, 2019

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Our client is a professional football club based in Scotland. They are seeking a Membership Services Manager (Affinity) to join their Commercial & Marketing team. 

Main Responsibilities

Work closely with the Commercial Director and Marketing Manager to drive a growth and retention strategy in order to deliver volume and sustainable income growth against ambitious targets.

Draw on the marketing, sales, communications and digital services at the Club to develop and manage the delivery of campaigns designed to retain existing members and recruit new members.

Ensure membership offerings are clearly presented through the Club’s digital channels, onsite and wider public activities.

Develop and continuously update print and digital collateral which supports the initiatives, always making sure communications, advertising and literature comply with Club brand guidelines.

Ensure that benefits delivery is carried out across all departments to improve membership satisfaction. 

Lead on the planning and delivery of members’ events and develop a regular programme of activities for members.Work with the relevant Club departments to deliver a regular and comprehensive events programme for members.

Work closely with the Finance Department to implement a reconciliation system to ensure that reporting of income is consistent.

Continue to drive Direct Debit as the primary renewal method to improve retention rates.

Work closely with the Club’s Insights Manager to regularly interrogate and analyse the databases to support recruitment and retention activities, improve campaign effectiveness understand trends and identify opportunities.

Monitor all metrics relevant to measuring engagement levels, progress and impact across both initiatives.

Synthesise membership data into comprehensive reports that can be delivered at senior management level.

Research and acquire opportunities to promote membership via partnerships or third party affiliates.Maintain a strong understanding of membership practices by attending networking events as and when appropriate.

Skills, experience and knowledge

Practical and thorough knowledge and understanding of managing a membership scheme, with experience of leading a membership or loyalty scheme within a major institution

Experience of delivering multi-channel marketing campaigns and the ability to use digital marketing tools

Extensive experience of using CRM / stakeholder management systems and interrogating data and reporting

Ability to analyse data and develop information into reports for wider dissemination or presentation

Ability to work to deadlines

Intermediate to advanced level abilities on Microsoft Word, Excel and PowerPoint

Excellent copywriting and editing skills

Event management experience

Comfortable managing a budget and able to plan and forecast effectively

Prior line management experience


Degree or equivalent

Personal attributes

Absolute attention to detail

A high level of practical and organisational skills

Results driven and highly numerate

Strong interpersonal skills

Strong oral and written communication skills

Ability to work on own initiative

Ability to work as part of a team and to support colleaguesWillingness to learn new skills

Ability to work in a changing and flexible organisation

To apply click herePosted on Thursday Jan 3